Refund policy

Return & Refund Policy

1. Print-on-Demand Products

All our merch is printed on demand when an order is placed. Because these products are customized, we do not accept returns or exchanges if you (or your customer) order the wrong size, select the wrong color, or simply change your mind.

2. Damaged or Defective Products

If you receive a product that is damaged or has a manufacturing error, we will happily offer a free reprint or a refund. To qualify, you must:

  1. Contact us within 30 days of receiving your order.
  2. Submit a clear photo (or video) of the damaged or defective product. If multiple items are affected by the same issue, please ensure they are all visible in one frame.

Refunds are issued to your Printify account balance (if you’re the seller). You can withdraw funds to the original payment method. However, if your billing currency is not USD, the refund will be returned directly to the original payment source.

3. Shipping Issues

  • If delivery is unsuccessful due to an incorrect address or other reasons not covered by damage or manufacturing errors, you can choose:
    • A reprint at an additional cost, or
    • A partial refund for the product cost.

4. Print Placement Tolerance (For DTG Products)

There is a 0.5" tolerance in the placement of printed designs on Direct-to-Garment (DTG) products. Minor variations within this range will not be considered defects.

5. How to Submit an Issue

To request a replacement or refund for a damaged product or manufacturing error:

  1. Contact us using the “Submit Issue” form or email us directly.
  2. Include your order number, date of purchase, and photos showing the product issue.
  3. We will review and get back to you within 1–3 business days with next steps.

6. Questions?

If you have any additional questions about returns or refunds, please contact our support team at:

  • Email: info@emobrown.com